Quality is often an illusive concept, something difficult to describe but easy to see lacking in a supported housing scheme. At Broadway we are committed to a rigorous examination of all our working practices, peer review and internal audit.

Broadway is a founding member of the pan London benchmarking group. The group includes 16 housing organisations who regularly share performance information in relation to their client services and staff satisfaction.

Broadway can offer advice to improve the quality of your services in a number of ways.

These include:
• Developing a Quality and Service Improvement Strategy
• Developing service delivery policies and procedures
• Establishing clear performance Standards for all your client-facing staff
• Setting up your own internal audit programme based around the Quality Assessment Framework; Balanced Scorecard for Outreach Services or MATRIX Award (work and learning services)
• Developing a bespoke audit tool i.e. around family reconnections or mentoring services
• Support to develop your own Equality and Diversity Strategy for service delivery
• Establishing a client Services Benchmarking Group

We are also able to provide support in developing effective client involvement. Our range of services, include:
• Developing a Client Involvement Strategy
• Designing and facilitating a client conference
• Client training and peer education
• Producing a client newsletter
• Involving clients in staff recruitment
• Facilitation techniques for effective consultation
• Developing client surveys
• A Client Involvement Toolkit adapted to your organisation's needs

For a no obligation chat, please contact us to see how we can help.