Health & Safety

Whether it’s ensuring that your staff teams are aware of how to handle and report accidents at work or charged with undertaking comprehensive risk assessments of new clients. We have practical and effective procedures or policies devised for supported housing services. Moreover, we are constantly updating these to reflect changing practice or new legislation so you have the most relevant and up to date resource.

For a list of our featured policies & procedures download the document here

Housing Management

Our experience of managing supported housing schemes and properties has enabled us to develop and implement both ‘core’ policies such as managing rental income and dealing with repairs & maintenance issues to more ‘specialist’ policies and procedures for handling services targeted for vulnerable adults.

We can guarantee that our policies and procedures are not just any ones. They are different because they’ve been proven to work and you’ll be able to apply them in practice or adapt them to enhance the ones you already have.

Most of all we’ll bring you added value as we are on hand to advise you as to how to ensure they will have a meaningful impact on the quality of your customer service experience.

For a list of our featured policies & procedures download the document here

Support Planning

Our track record of working with clients whom have a range of support needs have allowed us to create support plans, processes, policies and procedures which provide a consistent, accountable and fair service. We also acknowledge the importance of accommodating the flexibility of differing services and clients. Our suite of tools include;  how to deal with Anti Social Behaviour/Harassment incidents to working with external agencies such as the police to managing night-working.

For a list of our featured policies & procedures download the document here

Quality Standards

As part of Broadway, we advocate and strive for quality excellence. This means that our Quality team working in partnership with our front line staff and managers pro-actively look at ways of improving what we deliver, identifying gaps in service provision or simply responding to clients when telling us what or how we need to make positive changes in what we offer.

If you are after a tried and tested policy on handling vexatious or persistent complainants, managing child protection, or how to go about data protection and confidentiality then look no further.  

For a list of our featured policies & procedures download the document here