Please read the terms and conditions of our training courses.

1.Confirmation and Joining Instructions

We will send you written confirmation within 10 working days of receiving your booking. More comprehensive joining instructions will be sent nearer the training. Please contact us if you do not receive this.

We will give you at least five days notice if full, the training venue is changed or the event is cancelled.

2.Fees

Please note that the fee payable may vary between training courses. Details of your fee will be provided to your before the course either through:

·         An individual training contract: sent to your organisation in advance of any in house training. This must be signed before a training course is carried out

·         A training ticket: sent to your organisation in advance of any open house training and generated by Eventbrite, our online booking system.  Booking training through this system is legally binding.

An invoice will be generated for all fees accrued when the training is completed. Full payment is required as soon as an invoice is issued.

3.Cancellations

All cancellations must be received in writing.

If your organisation, for whatever reason, has to cancel or postpone a course, cancellation terms will be dependant on the notice given.

·         20 working days notice or more given, no fee is payable

·         Between 19 and 10 working days notice given, 20% of the agreed fee is payable

·         9 working days or less notice given, including the day of the course, 100% of the agreed fee is payable

Real Skills reserves the right to cancel training sessions at any boint.

4.Data Protection

Information submitted on the booking and evaluation form will be stored electronically and used to inform you of other courses, enable statistical analysis and promote the work of Real Skills in the future. Staff should make the trainer aware or booking clerk aware if they wish this not to be case.

5.In house training

There can be up to 20 delegates on in house training courses. Exceptions can be discussed with Real Skills prior to the course and allowed at the discretion of the trainer.

Larger numbers can sometimes be accommodated with an extra facilitator. This would be an extra cost to the receiving agency.

It is the receiving agencies responsible to:

·         Provide a suitable venue for the training. Real Skills requires a venue details and directions at least 10 working days prior to the course date

·         Provide AV equipment: Trainers usually require a flipchart and overhead projector. AV equipment is available from Real Skills on request.

Materials will be couriered to the training venue a minimum of 24 hours before the training day.

5. Open house courses

Real Skills will not payu expenses of any attending delegates travel or accommodation. We will provide the training materials and lunch for all attendees

6. Regional hosting

Under this model, the lead agency will:

·         Provide a suitable venue and equipment for the day

·         Provide lunch and refreshments

·         Take responsibility for finding at least 10 paying delegates

·         Take responsibility for the cancellation costs

Real Skills will:

·         Give the lead agency two free places on the training course

·         Meet all trainers expenses and the cost of training packs

·         Advertise your regional session on our website

·         Support you with promotion by identifying local agencies in your area

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