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Can your clients improve frontline services as mystery shoppers?

Ensuring clients are treated with dignity, respect and empathy are core components of many homeless services but they are also things very difficult t ...

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Housing minister announces £43.5m of new money and “no one gives a damn”

Last Wednesday, Housing Minister Grant Shapps announced £42.5m to provide around 1,400 new hostel beds in a bid to improve the quality of supported h ...

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Lining the pockets of landlords?

In March, the government announced plans to let local authorities discharge their primary homeless duty into the private rented sector. Local authorit ...

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Is performance related pay the future for us all ?

Last week I spent an hour talking to a floating supporting provider in Kent worried about how Kent County Council’s selection as one of CLG’s “P ...

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What accredited qualification is right for supported housing?

For many years at Broadway we’ve struggled to find a standard and accredited training course for our front line support workers.  We’ ...

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